Based on public reviews and response behavior.
200 reviews over 83 days (about 73 per month). Busiest month: 45% of reviews. Languages: en 97%, fr 1%, nl 1%.
Sports & Fitness average: score 64.3, rating 4.35 stars, reply rate 31.6%, over 1,441 ranked companies · benchmark 29 Oct 2026
Score
38.6
Industry average 64.3
25.7 below average
Rating
3.38
Industry average 4.35
0.97 below average
Reply rate
—
Industry average 31.6%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
56% of reviews positive, 44% negative
Covering October 2026 — 48 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,441 ranked companies in Sports & Fitness (benchmark 29 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.186 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 38.6 sits in the bottom quarter of about 1,400 ranked Sports & Fitness companies (25th percentile: 56, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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