Based on public reviews and response behavior.
600 reviews over 1,901 days (about 9.6 per month). Busiest month: 15% of reviews.
Sports & Fitness average: score 63.4, rating 4.32 stars, reply rate 31.1%, over 1,492 ranked companies · benchmark 19 Oct 2026
Score
36.9
Industry average 63.4
26.5 below average
Rating
3.16
Industry average 4.32
1.16 below average
Reply rate
—
Industry average 31.1%
not measured
Among ranked Sports & Fitness companies
Only companies with enough recent, scoreable reviews are ranked.
51% of reviews positive, 47% negative
Covering July 2024 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,492 ranked companies in Sports & Fitness (benchmark 19 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.144 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.154). Review the worst months in the trend data to identify specific operational or product issues.
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