TrustedHousesitters

Pet Products & Supplies • USwww.trustedhousesitters.com

Review data last updated July 3, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−2.2 vs. last month3.86 ★ average rating · 1,767 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#209of 263

Top 79% · Bottom Tier

#1 (best)#263 (worst)

#207Peer

#208Peer

#209This company

#210Peer

#211Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 23% negative

76%

positive

Positive76%
Neutral1%
Negative23%

Sentiment Balance

Covering August 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,743 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

20.0%

Loyalty

17.1%

Customer Support

15.5%

Pricing

12.5%

Onboarding

11.9%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100

33/100

signal score

•Built from a negative-review share of 23.2% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating

5★

62.5%

4★

6.3%

3★

5.8%

2★

5.7%

1★

19.6%

Based on 1,767 analyzed reviews. Sentiment is improving: 91.0% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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