Pet Products & Supplies • USwww.trustedhousesitters.com
Review data last updated .
Based on public reviews and response behavior.
1,895 reviews over 2,998 days (about 19 per month). Busiest month: 31% of reviews. Languages: en 98%, unknown 1%, fr 0%.
Pet Products & Supplies average: score 65.1, rating 4.37 stars, reply rate 37.3%, over 1,072 ranked companies · benchmark 23 Oct 2026
Score
50.4
Industry average 65.1
14.7 below average
Rating
3.81
Industry average 4.37
0.56 below average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 25% negative
Covering August 2026 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 44% negative and 4% neutral.
Share of theme mentions
Themes extracted from 1,895 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Redesign the subscription renewal process to include explicit 30-day and 7-day advance email reminders with a clear one-click cancellation option. Add an opt-in confirmation step at point of initial subscription.
Establish a dedicated customer intelligence team to respond to 100% of 1-star and 2-star reviews within 48 hours, and at least 50% of 3-star reviews within 72 hours. Develop empathetic, personalised response templates for top complaint categories (billing, cancellations, UX issues).
Included in the full report
Unlock the full report — $4.99