Customereye

Trump Hotels

Travel & Hospitalitywww.trumphotels.com

Review data last updated .

Based on public reviews and response behavior.

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65 reviews over 3,033 days (about 0.7 per month). Busiest month: 14% of reviews. Languages: en 97%, de 2%, es 2%.

Overall Score

46/100
+8.3 vs. last month2.35 ★ average rating · 65 reviews
46/100 from 65 reviews over 5 months, limited confidence.

Travel & Hospitality average: score 63.7, rating 4.01 stars, reply rate 40.1%, over 909 ranked companies · benchmark 23 Oct 2026

Score

46.0

Industry average 63.7

17.7 below average

Rating

2.35

Industry average 4.01

1.66 below average

Reply rate

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Industry average 40.1%

not measured

Competitive Performance Rank

Among ranked Travel & Hospitality companies

#745of 909 ranked in Travel & Hospitality
Top 82% · Bottom Tierdown 2 from last month
#1 (best)#909 (worst)
#743Peer
#744Peer
#745This company
#746Peer
#747Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

40% of reviews positive, 59% negative

40%
positive
  • Positive40%
  • Neutral2%
  • Negative59%

Sentiment Balance

Covering April 2025 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
Hidden
Customer Support
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Product Quality
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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