Customereye

Truffoire, Gourmet Skincare

Cosmetics & Fragrance • United Stateswww.truffoire.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

81/100
4.58 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#5of 191
Top 3% · Top Tier
#1 (best)#191 (worst)
#3Peer
#4Peer
#5This company
#6Peer
#7Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering September 2025 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 964 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.8%
Customer Support
18.9%
Loyalty
14.9%
Pricing
14.5%
Response Speed
8.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
81.1%
4★
10.3%
3★
1.4%
2★
0.4%
1★
6.8%

Based on 1,000 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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