Based on public reviews and response behavior.
600 reviews over 1,051 days (about 17 per month). Busiest month: 17% of reviews.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.9%, over 5,066 ranked companies · benchmark 14 Oct 2026
Score
65.7
Industry average 66.9
1.2 below average
Rating
4.48
Industry average 4.46
0.02 above average
Reply rate
—
Industry average 45.9%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 21% negative
Covering December 2024 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,066 ranked companies in Home & Living (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 98% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 313 mentions with a sentiment score of 78.85/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
