Based on public reviews and response behavior.
100 reviews over 2,049 days (about 1.5 per month). Busiest month: 13% of reviews. Languages: en 100%.
Kids & Family average: score 68.5, rating 4.38 stars, reply rate 51.1%, over 67 ranked companies · benchmark 3 Oct 2026
Score
36.1
Industry average 68.5
32.4 below average
Rating
3.17
Industry average 4.38
1.21 below average
Reply rate
—
Industry average 51.1%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
51% of reviews positive, 46% negative
Covering July 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 33% negative and 33% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 67 ranked companies in Kids & Family (benchmark 3 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.455 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.450). Review the worst months in the trend data to identify specific operational or product issues.
