TorFX

Finance & Insurance • United Kingdomwww.torfx.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

4.76 ★ average rating · 680 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#192of 373

Top 51% · Mid Pack

#1 (best)#373 (worst)

#190Peer

#191Peer

#192This company

#193Peer

#194Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 13% negative

86%

positive

Positive86%
Neutral1%
Negative13%

Sentiment Balance

Covering November 2025 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 629 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.3%

Loyalty

15.2%

Onboarding

14.8%

Product Quality

12.8%

Pricing

10.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 12.6% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.6%

4★

2.4%

3★

0.6%

2★

1.0%

1★

4.4%

Based on 680 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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