Customereye

Top Worktops

Home & Living • Londonwww.topworktops.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
4.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#208of 675
Top 31% · Upper Half
#1 (best)#675 (worst)
#206Peer
#207Peer
#208This company
#209Peer
#210Peer

Overall Customer Sentiment

Above Average

94% of reviews positive, 5% negative

94%
positive
  • Positive94%
  • Neutral0%
  • Negative5%

Sentiment Balance

Covering November 2024 — 24 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.0%
Delivery Shipping
20.1%
Customer Support
15.7%
Loyalty
11.2%
Response Speed
10.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • Built from a negative-review share of 15.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.7%
4
1.3%
3
0.7%
2
0.2%
1
1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.4% of reviews in the last three months were positive, compared with 98.6% in the three months before that.

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