Bents Garden and Home

Home & Living • United Kingdombents.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

+6.7 vs. last month4.32 ★ average rating · 603 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#491of 675

Top 73% · Mid Pack

#1 (best)#675 (worst)

#489Peer

#490Peer

#491This company

#492Peer

#493Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 25% negative

74%

positive

Positive74%
Neutral2%
Negative25%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.7%

Customer Support

15.6%

Product Quality

15.5%

Response Speed

12.8%

Loyalty

10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100

17/100

signal score

•Built from a negative-review share of 24.5% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

75.5%

4★

5.5%

3★

4.5%

2★

4.6%

1★

10.0%

Based on 603 analyzed reviews. Sentiment is improving: 26.7% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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