Customereye

Ticket Club

Entertainment & Events • United Stateswww.ticketclub.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
3.51 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#146of 322
Top 45% · Upper Half
#1 (best)#322 (worst)
#144Peer
#145Peer
#146This company
#147Peer
#148Peer

Overall Customer Sentiment

Above Average

54% of reviews positive, 44% negative

54%
positive
  • Positive54%
  • Neutral3%
  • Negative44%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 585 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
19.0%
Product Quality
12.9%
Onboarding
11.8%
Customer Support
10.4%
Delivery Shipping
10.4%

Most feedback concerns Pricing.

The most common complaint theme is Customer Support, making up 10.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 46.0% across this company's analyzed reviews.
  • 8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
55.3%
4
5.7%
3
4.5%
2
3.7%
1
30.8%

Based on 600 analyzed reviews. Sentiment is improving: 60.0% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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