The Vanilla Valley

Food & Beverage • United Kingdomwww.thevanillavalley.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−4.4 vs. last month4.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#382of 551

Top 69% · Mid Pack

#1 (best)#551 (worst)

#380Peer

#381Peer

#382This company

#383Peer

#384Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral2%
Negative19%

Sentiment Balance

Covering December 2024 — 21 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 24% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.7%

Product Quality

17.8%

Response Speed

15.6%

Customer Support

12.0%

Loyalty

10.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 26.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.3%

4★

4.8%

3★

1.8%

2★

1.0%

1★

2.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.2% of reviews in the last three months were positive, compared with 96.0% in the three months before that.

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