Customereye

The Roastery - Organic Coffee Roasters

Food & Beveragewww.theroastery.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,733 days (about 1.8 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

59/100
4.89 ★ average rating · 100 reviews
59/100 from 100 reviews over 13 months, moderate confidence.

Food & Beverage average: score 61.9, rating 4.26 stars, reply rate 33.5%, over 2,531 ranked companies · benchmark 11 Oct 2026

Score

59.4

Industry average 61.9

2.5 below average

Rating

4.89

Industry average 4.26

0.63 above average

Reply rate

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Industry average 33.5%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#1389of 2531 ranked in Food & Beverage
Top 55% · Mid Pack
#1 (best)#2531 (worst)
#1387Peer
#1388Peer
#1389This company
#1390Peer
#1391Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

92% of reviews positive, 8% negative

92%
positive
  • Positive92%
  • Neutral0%
  • Negative8%

Sentiment Balance

Covering February 2023 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Product Quality
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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