Based on public reviews and response behavior.
600 reviews over 26 days (about 702 per month). Busiest month: 86% of reviews — one month dominates this sample.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.8%, over 5,116 ranked companies · benchmark 15 Oct 2026
Score
28.6
Industry average 66.9
38.3 below average
Rating
2.37
Industry average 4.46
2.09 below average
Reply rate
—
Industry average 45.8%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
38% of reviews positive, 61% negative
Covering December 2024 — 87 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 37% of reviews in this period, with 62% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,116 ranked companies in Home & Living (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.354 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.437). Review the worst months in the trend data to identify specific operational or product issues.
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