Customereye

The Private Clinic of Harley Street

Healthcare & Medical • United Kingdomwww.theprivateclinic.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

60/100
+10.0 vs. last month4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#194of 615
Top 32% · Upper Half
#1 (best)#615 (worst)
#192Peer
#193Peer
#194This company
#195Peer
#196Peer

Overall Customer Sentiment

Above Average

94% of reviews positive, 6% negative

94%
positive
  • Positive94%
  • Neutral0%
  • Negative6%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
23.1%
Customer Support
22.1%
Product Quality
15.7%
Pricing
12.6%
Onboarding
6.5%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • •Built from a negative-review share of 6.0% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
91.0%
4★
3.8%
3★
0.7%
2★
0.5%
1★
4.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 95.1% in the three months before that.

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