Customereye

The Health & Safety Group

Healthcare & Medical • United Kingdomwww.healthandsafetygroup.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

56/100
4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#270of 615
Top 44% · Upper Half
#1 (best)#615 (worst)
#268Peer
#269Peer
#270This company
#271Peer
#272Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative10%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
36.6%
Loyalty
16.5%
Customer Support
14.1%
Pricing
6.8%
Onboarding
6.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100
32/100
signal score
  • Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
85.7%
4
11.2%
3
1.3%
2
0.2%
1
1.7%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 98.0% in the three months before that.

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