Customereye

Hearinghealthhub

Healthcare & Medical • United Kingdomhearinghealthhub.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

68/100
+10.7 vs. last month4.99 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#72of 615
Top 12% · Top Tier
#1 (best)#615 (worst)
#70Peer
#71Peer
#72This company
#73Peer
#74Peer

Overall Customer Sentiment

Category Leader

92% of reviews positive, 6% negative

92%
positive
  • Positive92%
  • Neutral2%
  • Negative6%

Sentiment Balance

Covering December 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
28.1%
Customer Support
18.2%
Product Quality
14.7%
Response Speed
9.6%
Onboarding
9.0%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW8/100
8/100
signal score
  • Built from a negative-review share of 8.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5
98.7%
4
1.3%
3
0.0%
2
0.0%
1
0.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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