Customereye

Bright Horizons UK

Healthcare & Medicalwww.brighthorizons.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 359 days (about 8.5 per month). Busiest month: 43% of reviews. Languages: en 100%.

Overall Score

77/100
−64.0 vs. last month4.14 ★ average rating · 100 reviews
77/100 from 100 reviews over 5 months, moderate confidence.

Healthcare & Medical average: score 64.2, rating 4.34 stars, reply rate 44.5%, over 3,026 ranked companies · benchmark 8 Oct 2026

Score

76.8

Industry average 64.2

12.6 above average

Rating

4.14

Industry average 4.34

0.20 below average

Reply rate

—

Industry average 44.5%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#631of 3026 ranked in Healthcare & Medical
Top 21% · Top Tierdown 877 from last month
#1 (best)#3026 (worst)
#629Peer
#630Peer
#631This company
#632Peer
#633Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

90% of reviews positive, 10% negative

90%
positive
  • Positive90%
  • Neutral0%
  • Negative10%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
Hidden
Onboarding
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Healthcare & Medical