The Pearl Source

General Retail & Marketplaces • United Stateswww.thepearlsource.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

−8.2 vs. last month4.81 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#24of 359

Top 7% · Top Tier

#1 (best)#359 (worst)

#22Peer

#23Peer

#24This company

#25Peer

#26Peer

Overall Customer Sentiment

Category Leader

89% of reviews positive, 9% negative

89%

positive

Positive89%
Neutral2%
Negative9%

Sentiment Balance

Covering July 2026 — 40 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.4%

Product Quality

22.3%

Response Speed

14.4%

Loyalty

10.2%

Customer Support

9.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100

9/100

signal score

•Built from a negative-review share of 9.2% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.5%

4★

3.6%

3★

1.3%

2★

1.4%

1★

2.2%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 96.9% of reviews in the last three months were positive, compared with 97.0% in the three months before that.

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