Customereye

KeySmart

General Retail & Marketplacesgetkeysmart.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 471 days (about 6.5 per month). Busiest month: 22% of reviews. Languages: en 95%, fr 2%, el 1%.

Overall Score

73/100
−38.1 vs. last month4.51 ★ average rating · 100 reviews
73/100 from 100 reviews over 7 months, moderate confidence.

General Retail & Marketplaces average: score 59.3, rating 4.10 stars, reply rate 33.0%, over 1,557 ranked companies · benchmark 16 Sept 2026

Score73.2vs 59.313.9Rating4.51vs 4.100.41Reply ratevs 33.0%

Competitive Performance Rank

Among ranked General Retail & Marketplaces companies

#261of 1557 ranked in General Retail & Marketplaces
Top 17% · Top Tier
#1 (best)#1557 (worst)
#259Peer
#260Peer
#261This company
#262Peer
#263Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering January 2026 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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