Customereye

RV Fridge Guys

Auto Parts & Accessories • United Stateswww.thenorcoldguy.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

35/100
+60.0 vs. last month3.31 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#143of 148
Top 97% · Bottom Tier
#1 (best)#148 (worst)
#141Peer
#142Peer
#143This company
#144Peer
#145Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 52% negative

46%
positive
  • Positive46%
  • Neutral3%
  • Negative52%

Sentiment Balance

Covering September 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 569 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.4%
Response Speed
13.5%
Loyalty
10.8%
Customer Support
10.7%
Communication
9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH78/100
78/100
signal score
  • Built from a negative-review share of 56.7% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
49.5%
4
5.7%
3
5.0%
2
5.8%
1
34.0%

Based on 600 analyzed reviews. Sentiment is slipping: 18.2% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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