Customereye

Test Meter Group Ltd

Construction & Industrial • United Kingdomwww.test-meter.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

49/100
−12.0 vs. last month4.76 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#309of 404
Top 76% · Bottom Tier
#1 (best)#404 (worst)
#307Peer
#308Peer
#309This company
#310Peer
#311Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering November 2024 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 35% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.1%
Response Speed
17.4%
Customer Support
14.5%
Product Quality
13.8%
Pricing
11.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 42.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
89.7%
4
4.3%
3
1.8%
2
0.5%
1
3.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.1% of reviews in the last three months were positive, compared with 96.3% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis