Customereye

The Telegraph

Media & Contentwww.telegraph.co.uk

Review data last updated .

Based on public reviews and response behavior.

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129 reviews over 337 days (about 12 per month). Busiest month: 15% of reviews. Languages: en 98%, fi 1%, it 1%.

Overall Score

18/100
+1.6 vs. last month1.36 ★ average rating · 129 reviews
18/100 from 129 reviews over 12 months, moderate confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 24 Oct 2026

Score

17.7

Industry average 61.5

43.8 below average

Rating

1.36

Industry average 4.08

2.72 below average

Reply rate

—

Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#1043of 1059 ranked in Media & Content
Top 98% · Bottom Tierup 178 from last month
#1 (best)#1059 (worst)
#1041Peer
#1042Peer
#1043This company
#1044Peer
#1045Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

17% of reviews positive, 81% negative

17%
positive
  • Positive17%
  • Neutral2%
  • Negative81%

Sentiment Balance

Covering September 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Customer Support
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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