Customereye

BBC News

Media & Contentwww.bbc.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 411 days (about 7.4 per month). Busiest month: 13% of reviews. Languages: en 99%, tr 1%.

Overall Score

17/100
+6.3 vs. last month1.32 ★ average rating · 100 reviews
17/100 from 100 reviews over 13 months, moderate confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 24 Oct 2026

Score

17.2

Industry average 61.5

44.3 below average

Rating

1.32

Industry average 4.08

2.76 below average

Reply rate

—

Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#1047of 1059 ranked in Media & Content
Top 99% · Bottom Tierup 189 from last month
#1 (best)#1059 (worst)
#1045Peer
#1046Peer
#1047This company
#1048Peer
#1049Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

15% of reviews positive, 82% negative

15%
positive
  • Positive15%
  • Neutral3%
  • Negative82%

Sentiment Balance

Covering September 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 88% negative and 13% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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