Customereye

CBS

Media & Content • United Stateswww.cbs.com

Review data last updated .

Based on public reviews and response behavior.

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101 reviews over 354 days (about 8.7 per month). Busiest month: 23% of reviews. Languages: en 91%, nl 8%, es 1%.

Overall Score

19/100
−3.3 vs. last month1.25 ★ average rating · 101 reviews
19/100 from 101 reviews over 10 months, moderate confidence.

Media & Content average: score 59.1, rating 3.91 stars, reply rate 29.8%, over 828 ranked companies · benchmark 2 Nov 2026

Score

19.2

Industry average 59.1

39.9 below average

Rating

1.25

Industry average 3.91

2.66 below average

Reply rate

—

Industry average 29.8%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#812of 828 ranked in Media & Content
Top 98% · Bottom Tierdown 34 from last month
#1 (best)#828 (worst)
#810Peer
#811Peer
#812This company
#813Peer
#814Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

21% of reviews positive, 79% negative

21%
positive
  • Positive21%
  • Neutral0%
  • Negative79%

Sentiment Balance

Covering July 2026 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 86% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Loyalty
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Customer Support
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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