Teleflora

Home & Living • United Stateswww.teleflora.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

32/100

−9.7 vs. last month2.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#658of 675

Top 97% · Bottom Tier

#1 (best)#675 (worst)

#656Peer

#657Peer

#658This company

#659Peer

#660Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 57% negative

41%

positive

Positive41%
Neutral2%
Negative57%

Sentiment Balance

Covering December 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 19% of reviews in this period, with 81% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

28.0%

Loyalty

12.2%

Pricing

12.0%

Customer Support

11.2%

Communication

8.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 28.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH97/100

97/100

signal score

•Built from a negative-review share of 62.0% across this company's analyzed reviews.
•23 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

30.0%

4★

7.2%

3★

6.8%

2★

4.7%

1★

51.3%

Based on 600 analyzed reviews. Sentiment is slipping: 10.0% of reviews in the last three months were positive, compared with 18.2% in the three months before that.

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