American Freight Furniture, Mattress, Appliance

Home & Living • United Statesamericanfreight.com

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

39/100

3.02 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#628of 675

Top 93% · Bottom Tier

#1 (best)#675 (worst)

#626Peer

#627Peer

#628This company

#629Peer

#630Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 43% negative

56%

positive

Positive56%
Neutral0%
Negative43%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.1%

Loyalty

15.7%

Product Quality

15.2%

Pricing

11.9%

Delivery Shipping

11.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 22.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 40.3% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

43.5%

4★

5.2%

3★

3.0%

2★

6.2%

1★

42.2%

Based on 600 analyzed reviews. Sentiment is improving: 83.3% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

Unlock full insights