Customereye

takepayments Limited

Professional Services • United Kingdomwww.takepayments.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
4.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#255of 517
Top 49% · Upper Half
#1 (best)#517 (worst)
#253Peer
#254Peer
#255This company
#256Peer
#257Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 11% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative11%

Sentiment Balance

Covering November 2024 — 600 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 11% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
36.7%
Product Quality
15.3%
Problem Resolution
14.2%
Response Speed
10.6%
Loyalty
7.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • Built from a negative-review share of 16.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.5%
4
1.2%
3
0.0%
2
0.2%
1
2.2%

Based on 600 analyzed reviews.

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