Customereye

Swissport

Food & Beverage • Switzerlandwww.swissport.com

Review data last updated .

Based on public reviews and response behavior.

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111 reviews over 966 days (about 3.5 per month). Busiest month: 14% of reviews. Languages: en 78%, nl 12%, fr 6%.

Overall Score

15/100
+0.9 vs. last month1.44 ★ average rating · 111 reviews
15/100 from 111 reviews over 13 months, moderate confidence.

Food & Beverage average: score 63.2, rating 4.22 stars, reply rate 33.1%, over 2,883 ranked companies · benchmark 23 Oct 2026

Score

15.4

Industry average 63.2

47.8 below average

Rating

1.44

Industry average 4.22

2.78 below average

Reply rate

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Industry average 33.1%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2877of 2883 ranked in Food & Beverage
Top 100% · Bottom Tierdown 24 from last month
#1 (best)#2883 (worst)
#2875Peer
#2876Peer
#2877This company
#2878Peer
#2879Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

18% of reviews positive, 82% negative

18%
positive
  • Positive18%
  • Neutral0%
  • Negative82%

Sentiment Balance

Covering August 2026 — 10 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 10% of reviews in this period, with 90% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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