StringsByMail

Hobbies & Arts • TRAVERSE CITY MI 49686www.stringsbymail.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

4.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#115of 467

Top 25% · Top Tier

#1 (best)#467 (worst)

#113Peer

#114Peer

#115This company

#116Peer

#117Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral2%
Negative21%

Sentiment Balance

Covering May 2017 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2017.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.4%

Response Speed

17.4%

Product Quality

15.2%

Customer Support

13.7%

Loyalty

10.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM24/100

24/100

signal score

•Built from a negative-review share of 23.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

96.2%

4★

2.0%

3★

1.7%

2★

0.0%

1★

0.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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