Customereye

Wembley Music Centre

Hobbies & Arts • Wembleywww.wembleymusiccentre.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
+1.7 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#50of 467
Top 11% · Top Tier
#1 (best)#467 (worst)
#48Peer
#49Peer
#50This company
#51Peer
#52Peer

Overall Customer Sentiment

Category Leader

88% of reviews positive, 12% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering March 2022 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2022.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.6%
Delivery Shipping
17.9%
Product Quality
17.7%
Loyalty
12.4%
Response Speed
12.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.8%
4
3.7%
3
1.0%
2
0.8%
1
2.7%

Based on 600 analyzed reviews. Sentiment is slipping: 20.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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