Customereye

DNA Baits

Hobbies & Arts • United Kingdomdnabaits.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
−24.2 vs. last month4.93 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#283of 467
Top 61% · Mid Pack
#1 (best)#467 (worst)
#281Peer
#282Peer
#283This company
#284Peer
#285Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 14% negative

84%
positive
  • Positive84%
  • Neutral2%
  • Negative14%

Sentiment Balance

Covering November 2023 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
23.0%
Delivery Shipping
19.6%
Customer Support
19.4%
Response Speed
13.4%
Loyalty
11.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 38.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
96.7%
4
1.7%
3
0.3%
2
0.3%
1
1.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 83.3% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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