Based on public reviews and response behavior.
600 reviews over 295 days (about 62 per month). Busiest month: 14% of reviews.
Home & Living average: score 66.9, rating 4.46 stars, reply rate 45.8%, over 5,116 ranked companies · benchmark 15 Oct 2026
Score
62.3
Industry average 66.9
4.6 below average
Rating
4.56
Industry average 4.46
0.10 above average
Reply rate
—
Industry average 45.8%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 27% negative
Covering November 2024 — 18 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 28% negative and 11% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,116 ranked companies in Home & Living (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 99% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 420 mentions with a sentiment score of 74.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
