Customereye

Ruby UK

Home & Living • United Kingdomruby-group.co.uk

Review data last updated .

Based on public reviews and response behavior.

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178 days of reviews, with a steady monthly review flow. Busiest month: 30% of reviews. Languages: en 100%.

Overall Score

64/100
Short observation window (178 days)
−2.9 vs. last month4.11 ★ average rating
64/100 from public reviews over 7 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 66.9, rating 4.38 stars, reply rate 43.9%, over 5,922 ranked companies · benchmark 3 Nov 2026

Score

63.6

Industry average 66.9

3.3 below average

Rating

4.11

Industry average 4.38

0.27 below average

Reply rate

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Industry average 43.9%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#3499of 5922 ranked in Home & Living
Top 59% · Mid Packdown 104 from last month
#1 (best)#5922 (worst)
#3497Peer
#3498Peer
#3499This company
#3500Peer
#3501Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral2%
  • Negative26%

Sentiment Balance

Covering September 2026, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
Hidden

Based on 7 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
Hidden
Customer Support
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Communication
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Pricing
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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