Customereye

Steelgear

Home & Livingwww.steelgear.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,252 days (about 2.4 per month). Busiest month: 6% of reviews. Languages: en 100%.

Overall Score

69/100
−40.0 vs. last month4.85 ★ average rating · 100 reviews
69/100 from 100 reviews over 19 months, moderate confidence.

Home & Living average: score 66.8, rating 4.46 stars, reply rate 46.2%, over 4,785 ranked companies · benchmark 13 Oct 2026

Score

69.2

Industry average 66.8

2.4 above average

Rating

4.85

Industry average 4.46

0.39 above average

Reply rate

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Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#2233of 4785 ranked in Home & Living
Top 47% · Upper Halfdown 1959 from last month
#1 (best)#4785 (worst)
#2231Peer
#2232Peer
#2233This company
#2234Peer
#2235Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering September 2026 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Response Speed
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Product Quality
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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