Steam

Gaming & Esports • United Stateswww.steampowered.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

1.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#240of 259

Top 93% · Bottom Tier

#1 (best)#259 (worst)

#238Peer

#239Peer

#240This company

#241Peer

#242Peer

Overall Customer Sentiment

Below Average

30% of reviews positive, 69% negative

30%

positive

Positive30%
Neutral2%
Negative69%

Sentiment Balance

Covering September 2024 — 32 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 69% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

28.7%

Loyalty

13.1%

Problem Resolution

10.9%

Pricing

10.7%

Communication

10.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 28.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 59.7% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

15.0%

4★

3.3%

3★

3.7%

2★

3.0%

1★

75.0%

Based on 600 analyzed reviews. Sentiment is improving: 26.9% of reviews in the last three months were positive, compared with 14.9% in the three months before that.

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