Customereye

BANDAI NAMCO Entertainment America

Gaming & Esportswww.namcobandaigames.com

Review data last updated .

Based on public reviews and response behavior.

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78 reviews over 4,780 days (about 0.5 per month). Busiest month: 5% of reviews. Languages: en 85%, de 9%, es 6%.

Overall Score

26/100
1.31 ★ average rating · 78 reviews
26/100 from 78 reviews over 8 months, limited confidence.

Gaming & Esports average: score 59.0, rating 4.16 stars, reply rate 25.6%, over 1,050 ranked companies · benchmark 24 Oct 2026

Score

25.8

Industry average 59.0

33.2 below average

Rating

1.31

Industry average 4.16

2.85 below average

Reply rate

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Industry average 25.6%

not measured

Competitive Performance Rank

Among ranked Gaming & Esports companies

#1002of 1050 ranked in Gaming & Esports
Top 95% · Bottom Tier
#1 (best)#1050 (worst)
#1000Peer
#1001Peer
#1002This company
#1003Peer
#1004Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

32% of reviews positive, 65% negative

32%
positive
  • Positive32%
  • Neutral3%
  • Negative65%

Sentiment Balance

Covering November 2025 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 75% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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