Customereye

Steampowered

Gaming & Esportshelp.steampowered.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

59 reviews over 3,190 days (about 0.6 per month). Busiest month: 5% of reviews. Languages: en 86%, da 12%, fr 2%.

Overall Score

25/100
Short observation window (3190 days)
1.80 ★ average rating · 59 reviews
25/100 from 59 reviews over 2 months, limited confidence. trend not shown: window under six months.

Gaming & Esports average: score 59.0, rating 4.16 stars, reply rate 25.6%, over 1,050 ranked companies · benchmark 24 Oct 2026

Score

24.6

Industry average 59.0

34.4 below average

Rating

1.80

Industry average 4.16

2.36 below average

Reply rate

—

Industry average 25.6%

not measured

Competitive Performance Rank

Among ranked Gaming & Esports companies

#1005of 1050 ranked in Gaming & Esports
Top 96% · Bottom Tier
#1 (best)#1050 (worst)
#1003Peer
#1004Peer
#1005This company
#1006Peer
#1007Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

29% of reviews positive, 69% negative

29%
positive
  • Positive29%
  • Neutral2%
  • Negative69%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Communication
Hidden
Loyalty
Hidden
HiddenHidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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