Squarespace

Software & Web Services • United Stateswww.squarespace.com

Review data last updated August 16, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

66/100

−21.3 vs. last month3.16 ★ average rating · 2,108 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#41of 363

Top 11% · Top Tier

#1 (best)#363 (worst)

#39Peer

#40Peer

#41This company

#42Peer

#43Peer

Overall Customer Sentiment

Category Leader

50% of reviews positive, 48% negative

50%

positive

Positive50%
Neutral2%
Negative48%

Sentiment Balance

Covering August 2026 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 63% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,072 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.4%

Problem Resolution

14.3%

Communication

14.2%

Product Quality

10.4%

Onboarding

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 48.4% across this company's analyzed reviews.
•15 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

43.9%

4★

6.5%

3★

6.4%

2★

8.2%

1★

34.9%

Based on 2,108 analyzed reviews. Sentiment is improving: 74.2% of reviews in the last three months were positive, compared with 50.7% in the three months before that.

Unlock full insights