Based on public reviews and response behavior.
200 reviews over 217 days (about 28 per month). Busiest month: 22% of reviews. Languages: en 87%, fr 6%, de 3%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
51.1
Industry average 61.8
10.7 below average
Rating
1.25
Industry average 4.15
2.90 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
25% of reviews positive, 75% negative
Covering September 2026 — 26 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 73% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around product quality scores -0.505 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 81% of reviews against an industry average of 34%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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