Customereye

Merula Limited

Software & Web Servicesmerula.net

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 458 days (about 6.7 per month). Busiest month: 14% of reviews. Languages: en 100%.

Overall Score

51/100
+5.0 vs. last month4.21 ★ average rating · 100 reviews
51/100 from 100 reviews over 12 months, moderate confidence.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026

Score

51.1

Industry average 61.8

10.7 below average

Rating

4.21

Industry average 4.15

0.06 above average

Reply rate

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Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2457of 3146 ranked in Software & Web Services
Top 78% · Bottom Tierup 275 from last month
#1 (best)#3146 (worst)
#2455Peer
#2456Peer
#2457This company
#2458Peer
#2459Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

78% of reviews positive, 19% negative

78%
positive
  • Positive78%
  • Neutral3%
  • Negative19%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Problem Resolution
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Product Quality
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Communication
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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