Spotix

Home & Living • United Stateswww.spotix.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

4.58 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#516of 675

Top 76% · Bottom Tier

#1 (best)#675 (worst)

#514Peer

#515Peer

#516This company

#517Peer

#518Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral3%
Negative27%

Sentiment Balance

Covering December 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.6%

Customer Support

19.5%

Product Quality

14.0%

Response Speed

13.0%

Loyalty

8.9%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 33.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.8%

4★

7.0%

3★

4.0%

2★

1.5%

1★

5.7%

Based on 600 analyzed reviews. Sentiment is slipping: 81.8% of reviews in the last three months were positive, compared with 91.7% in the three months before that.

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