http://www.sportandleisureuk.com

Sports & Fitness • United Kingdomwww.sportandleisureuk.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

45/100

−3.6 vs. last month2.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#153of 174

Top 88% · Bottom Tier

#1 (best)#174 (worst)

#151Peer

#152Peer

#153This company

#154Peer

#155Peer

Overall Customer Sentiment

Below Average

41% of reviews positive, 58% negative

41%

positive

Positive41%
Neutral2%
Negative57%

Sentiment Balance

Covering October 2021 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 575 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.2%

Communication

14.9%

Customer Support

14.3%

Product Quality

11.4%

Loyalty

10.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 30.3% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

30.7%

4★

7.5%

3★

3.2%

2★

4.2%

1★

54.5%

Based on 600 analyzed reviews. Sentiment is improving: 75.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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