Customereye

EA SPORTS

Sports & Fitnesswww.easports.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

37/100
−4.4 vs. last month1.13 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#169of 174
Top 97% · Bottom Tier
#1 (best)#174 (worst)
#167Peer
#168Peer
#169This company
#170Peer
#171Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 75% negative

23%
positive
  • Positive23%
  • Neutral2%
  • Negative75%

Sentiment Balance

Covering October 2024 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing
17.8%
Customer Support
17.6%
Loyalty
16.9%
Product Quality
14.6%
Problem Resolution
12.3%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 17.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH90/100
90/100
signal score
  • •Built from a negative-review share of 75.7% across this company's analyzed reviews.
  • •7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.1avg rating
5★
2.0%
4★
0.0%
3★
0.7%
2★
4.0%
1★
93.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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