Customereye

Southern Water

Energy & Utilitieswww.southernwater.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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100 reviews over 172 days (about 18 per month). Busiest month: 23% of reviews. Languages: en 100%.

Overall Score

22/100
Short observation window (172 days)
−5.7 vs. last month1.23 ★ average rating · 100 reviews

Competitive Performance Rank

Among fully-analyzed Energy & Utilities companies

#630of 643
Top 98% · Bottom Tier
#1 (best)#643 (worst)
#628Peer
#629Peer
#630This company
#631Peer
#632Peer

63 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Below Average

21% of reviews positive, 77% negative

21%
positive
  • Positive21%
  • Neutral2%
  • Negative77%

Sentiment Balance

Covering August 2026 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 13% of reviews in this period, with 88% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Theme Distribution

Share of theme mentions

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