Customereye

EastWest Sounds

Software & Web Serviceswww.soundsonline.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

56 reviews over 2,998 days (about 0.6 per month). Busiest month: 5% of reviews. Languages: en 100%.

Overall Score

35/100
Short observation window (2998 days)
2.04 ★ average rating · 56 reviews
35/100 from 56 reviews over 3 months, limited confidence. trend not shown: window under six months.

Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 23 Oct 2026

Score

34.9

Industry average 60.7

25.8 below average

Rating

2.04

Industry average 4.06

2.02 below average

Reply rate

—

Industry average 34.1%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#3038of 3306 ranked in Software & Web Services
Top 92% · Bottom Tier
#1 (best)#3306 (worst)
#3036Peer
#3037Peer
#3038This company
#3039Peer
#3040Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

48% of reviews positive, 52% negative

48%
positive
  • Positive48%
  • Neutral0%
  • Negative52%

Sentiment Balance

Covering March 2023 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Loyalty
Hidden
Pricing
Hidden
Customer Support
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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