Scribd

Software & Web Services • United Stateswww.scribd.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

+24.3 vs. last month2.65 ★ average rating · 1,234 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#346of 363

Top 95% · Bottom Tier

#1 (best)#363 (worst)

#344Peer

#345Peer

#346This company

#347Peer

#348Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 52% negative

46%

positive

Positive46%
Neutral2%
Negative52%

Sentiment Balance

Covering August 2026 — 23 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,232 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

21.9%

Customer Support

15.9%

Loyalty

14.7%

Communication

12.0%

Product Quality

10.4%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 21.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 52.4% across this company's analyzed reviews.
•71 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.6avg rating

5★

31.3%

4★

8.7%

3★

4.8%

2★

4.2%

1★

51.1%

Based on 1,234 analyzed reviews. Sentiment is holding steady: 55.6% of reviews in the last three months were positive, compared with 56.8% in the three months before that.

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