Based on public reviews and response behavior.
Among fully-analyzed Software & Web Services companies
44% of reviews positive, 54% negative
Covering August 2026 — 154 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 43% negative and 2% neutral.
Showing 2,366 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 20.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 2,400 analyzed reviews. Sentiment is improving: 59.9% of reviews in the last three months were positive, compared with 9.9% in the three months before that.
