Based on public reviews and response behavior.
2,414 reviews over 5,507 days (about 13 per month). Busiest month: 20% of reviews. Languages: en 99%, unknown 1%, es 0%.
Software & Web Services average: score 60.7, rating 4.06 stars, reply rate 34.1%, over 3,306 ranked companies · benchmark 23 Oct 2026
Score
34.9
Industry average 60.7
25.8 below average
Rating
2.67
Industry average 4.06
1.39 below average
Reply rate
—
Industry average 34.1%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
44% of reviews positive, 54% negative
Covering August 2026 — 168 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 51% of reviews in this period, with 47% negative and 2% neutral.
Share of theme mentions
Themes extracted from 2,414 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Introduce a dynamic cost estimator within the booking flow that displays the platform fee, hourly minimum, and estimated total before confirmation. Add an FAQ tooltip on the booking screen explaining the 1-hour minimum and admin fee rationale.
Develop a structured skill-tagging and job-history matching system so customers are only shown taskers with verified experience in the specific task category requested (e.g., appliance repair, IKEA assembly, electrical). Require taskers to complete category-specific competency assessments annually.
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