Customereye

Sofastore

Home & Living • United Stateswww.sofastore.com

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 1,774 days (about 1.7 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

52/100
+4.2 vs. last month4.19 ★ average rating · 100 reviews
52/100 from 100 reviews over 2 months, limited confidence. no reviews in the last 12 months. one month holds 50% of the reviews.

These figures describe an earlier period, not the last 12 months.

Home & Living average: score 67.9, rating 4.44 stars, reply rate 45.4%, over 5,448 ranked companies · benchmark 30 Oct 2026

Score

51.7

Industry average 67.9

16.2 below average

Rating

4.19

Industry average 4.44

0.25 below average

Reply rate

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Industry average 45.4%

not measured

Competitive Performance Rank

Not ranked

no reviews in the last 12 months

Overall Customer Sentiment

Below Average

79% of reviews positive, 21% negative

79%
positive
  • Positive79%
  • Neutral0%
  • Negative21%

Sentiment Balance

Covering June 2016 — 38 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Customer Support
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Delivery Shipping
Hidden
Product Quality
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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