Sofastore

Home & Living • United Stateswww.sofastore.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

−2.5 vs. last month4.46 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#77of 675

Top 11% · Top Tier

#1 (best)#675 (worst)

#75Peer

#76Peer

#77This company

#78Peer

#79Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%

positive

Positive82%
Neutral1%
Negative17%

Sentiment Balance

Covering June 2016 — 37 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 24% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2016.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.2%

Delivery Shipping

22.7%

Product Quality

17.3%

Loyalty

10.9%

Response Speed

7.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW4/100

4/100

signal score

•Built from a negative-review share of 13.7% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

70.7%

4★

15.5%

3★

7.3%

2★

2.7%

1★

3.8%

Based on 600 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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