Customereye

simplehuman UK

Home & Living • United Kingdomwww.simplehuman.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

51/100
−17.4 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#427of 675
Top 63% · Mid Pack
#1 (best)#675 (worst)
#425Peer
#426Peer
#427This company
#428Peer
#429Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering November 2024 — 19 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 32% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.0%
Product Quality
13.7%
Onboarding
12.2%
Problem Resolution
10.9%
Loyalty
10.5%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
90.8%
4★
0.8%
3★
0.2%
2★
0.8%
1★
7.3%

Based on 600 analyzed reviews. Sentiment is slipping: 78.9% of reviews in the last three months were positive, compared with 94.6% in the three months before that.

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